Most manufacturers are excellent at putting out fires. Very few have a system that stops the same fire from starting again next month. That gap — between reacting to problems and actually solving them — is where quality escapes, late … Read More
Manufacturing Quality
Pencil Whipping Is Quietly Undermining Your Quality Program
Every manufacturing operation has a quality process on paper. The real question is whether that process is happening on the floor. Pencil whipping — signing off on checks that were never actually performed — is one of the most common … Read More
Quality Is Everyone’s Job, But Not Everyone Has What They Need to Own It
Everyone in manufacturing has heard it. Quality is everyone’s job. Teams repeat it in kickoff meetings. Managers print it on posters. And most of them mean it. But here is what nobody says out loud: the phrase is the problem. When … Read More